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Here at Genetix Nutrition we love to make sure you are completely satisfied with your products and experience.
If you change your mind or simply aren't happy for any reason, you can simply return your unopened product to our online warehouse for a full refund within 60 days of purchase. Please contact our support staff to start the return process.
Don't like the taste or performance of your new product for any reason? Simply return your opened product with 5 scoops or less used and we will happily exchange or apply a store credit within 30 days of purchase. Please contact our support staff to start the return process.
To speed up the process of returning a product, please include your name, order number, email address and as much information as possible on why you are returning the product(s).
If a product you receive is damaged during shipment, arrives after its expiration date, is not what you ordered or you're unsatisfied for any other reason, we can send a replacement right away and provide a prepaid return label & postage bag free of charge.
To begin processing any type of return, please contact our Amazing Customer Service team on 1 300 438 830 or contact us via email and provide your name, email address, order number and the reason for returning the product.