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Get answers to the most common questions regarding shopping online with Supplement Warehouse. Whether you have questions about shipping, ordering or returns, most questions are answered here. If you do not find the answer to your question here, please Contact Us or call us on 1300 438 830 and let our friendly customer service team assist you.
To sign up for an account, please follow these steps:
To log in to your account please make sure you have already created an account. You can sign in to your account on the account login page.
If you have found one of our products cheaper on another website, please contact us and we will investigate to see if we can match the price. Please note that we can not price match items that are on sale on other websites.
Discount codes don't stack. If you have, for example, a 10% off discount, you can't also use a "free shipping" coupon. Only one discount at a time can apply to a single order.
To enter a discount/coupon code, please visit the Checkout Page after you have added the items you want in to your cart. Here you can enter a discount code right below the list of items that are in your cart. Once you type in the coupon code, select apply and your discount will be applied.
We’re on the hunt for bodybuilders, physique, figure, fitness & bikini competitors, MMA athletes and more. We want people who don’t just push the limits of the sport they love – but destroy them!
We only fuel our athletes and ambassadors with the most premium products on the market. Each application we receive is extensively reviewed against strict criteria to ensure we find representatives who live and breathe our values. Due to our thorough processes and limited available spots, it may take us a while to get back to you, and may also potentially mean that your application is unsuccessful at this time. Nonetheless, we thank you for your interest in becoming a Genetix representative and appreciate you taking the time!
If you would like to apply for sponsorship, please apply via the contact form.
We accept the following payment methods:
AfterPay allows you to pay for your purchase over four equal instalments, due every two weeks. Afterpay makes it simple to pay when it suits you best. If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees Afterpay charges are late fees for missed payments.
Follow these steps to use AfterPay during checkout:
To place an order on the Genetix Nutrition website, follow these steps:
After placing an order with Genetix Nutrition, this is what happens next:
Please note: Genetix Nutrition, the couriers and transport companies used will try at all times to follow order and delivery instructions where ever possible. However, there may be circumstances where the order and delivery instructions may be overlooked by the courier or our packers. If you are unsure whether your order or delivery instructions can be met, please contact us, the couriers or the transport companies directly.
Delivery anywhere in Australia, for any size order under $150, is a flat rate of $9.95.
If your order totals over $150, then delivery is free!
We will ship your order with one of three courier services, StarTrack, FastWay or Australia Post. We choose your courier based on which company will get your order to you the fastest!
You can easily track your order status with the tracking number and courier details provided in your shipping notification email. To track your order now you can use the links below:
We will ship your order with one of three courier services. We choose your courier based on which company will get your order to you the fastest!
You can easily track your order status with the tracking number and courier details provided in your dispatch email. To track your order now please find below links to our three courier companies tracking pages.
Most customers receive their bodybuilding supplements in 1-2 business days! As long as:
Please note parcels going via Australia Post (NT, PO Box, Defence Addresses) and bulky parcels going to Western Australia may take longer than 1-3 business days.
You can use your order tracking number which you will receive via email once your order has been despatched to get an estimate of delivery times to your address by road freight. You can track your delivery with our couriers below:
We can not ship your order until payment has cleared in our account. For the quickest delivery please pay using PayPal, Credit Card or AfterPay.
By entering custom delivery instructions on checkout, such as "Leave on doorstep", you are taking all responsibly for loss or damage of your order. Genetix Nutrition will not be liable for any loss that may occur if you request special instructions regarding your package.
Our couriers do not require a signature to leave a parcel, we recommended that you provide your work address for delivery if you won't be home during business hours. Please ensure you read our terms and conditions before ordering.
If your has not been delivered in the expected time please contact us and one of our customer service staff will track down your order as soon as possible. Please use the tracking code provided to see where you order is before contacting us and allow at least 5 business days from your order date. Please note in some cases it may take up to 24 hours for your tracking number to show up on the couriers website.
If you receive the wrong item, your order has been damaged or for any other issues, please contact us as soon as possible and one of our customer serivce staff will contact you as soon as possible.
At this point in time we are unable to ship outside of Australia. This is something we are working on to be able to do in the future and will update all our customers as soon as this changes.
Here at Genetix Nutrition we love to make sure you are completely satisfied with your products and experience.
If you change your mind or simply aren't happy for any reason, you can simply return your unopened product to our online warehouse for a full refund within 60 days of purchase. Please contact our support staff to start the return process.
Don't like the taste or performance of your new product for any reason? Simply return your opened product with 5 scoops or less used and we will happily exchange or apply an online credit within 30 days of purchase. Please contact our support staff to start the return process.
To speed up the process of returning a product, please include your name, order number, email address and as much information as possible on why you are returning the product(s).
If a product you receive is damaged during shipment, arrives after its expiration date, is not what you ordered or you're unsatisfied for any other reason, we can send a replacement right away and provide a prepaid return label & postage bag free of charge.
To begin processing any type of return, please contact our Amazing Customer Service team on 1300 438 830 or contact us via email and provide your name, email address, order number and the reason for returning the product.